Jerdon's journey is marked by resilience and innovation. As a teen father, he took on the challenge of raising a family head-on, developing the perseverance and leadership that would define his career. He was part of the original pioneering team at Extend Health, which played a significant role in shaping the future of Health Exchanges, leading to the company's sale to Towers Watson for $435 million.

Jerdon holds a bachelor's degree in marketing management and has deep expertise in Six Sigma, Project Management, and Systems Administration. He specializes in Customer Relationship Management, Content Management Systems, and Telephony systems.

Known for his ability to find, aggregate, and analyze data, Jerdon excels in making complex information actionable. His skills include working with advanced analytics tools such as Cognos, Tableau, and MS Power BI, making him a valuable asset in data-driven decision-making and strategic initiatives.

Associate Director of Strategy @ Willis Towers Watson (2020-2023)

• Built 14 websites used by WTW and Via Benefits

• Developed reporting models for team scorecards and department dashboards

• Trained and mentored staff to fill key roles inside the organization

Senior Manager, Project Management Office @ Towers Watson (2014-2019)

• Managed a team of project managers overseeing Operational, GRC, and Technology Projects

• Expert in PMBOK, Agile, Scrum, Six Sigma, and Net Promoter Score

• Facilitated annual improvement and continuous improvement programs

Customer Service Manager @ Extend Health (2008-2013)

• Grew customer service team from a staff of 1 to 350

• Implemented and managed CRM Software, Quality Monitoring Program, Voice of Customer Program, and online Help Center

• Saved Extend Health’s reputation with Customers and Clients on a daily basis

HRA & Health Insurance Advisor @ Extend Health (2007-2008)

• Top producing benefits advisor while still giving white glove service to the most difficult customer the firm had

• Tsunami Health > NPN: 21215789

• Jerdon Johnston > NPN:9168678